Frequently asked questions
General
One plan, simple per-seat pricing. Everything's included — scheduling, crew management, spreadsheet import, and all future updates. Add or remove seats anytime. Annual billing comes at a discount.We offer three simple plans — Free, Pro, and Enterprise.
If you're scheduling people across jobs in a spreadsheet and it's starting to break — too many tabs, manual updates, no clear view of who's overbooked — Optivo is built for you. It works best for teams running 10+ people across multiple jobs at once.For larger teams needing security, audit logs, and collaboration tooling — right fit.
Yes. All data is encrypted in transit and at rest, with daily backups. We never share or sell your data. If your IT team needs a security overview or vendor documentation, just ask.We don’t offer insurance — but our tools drastically reduce engineering risk by catching issues early, preventing downtime, and improving review quality.
Yes. Import your roster and explore the full product before paying. Setup takes about 10 minutes — upload your spreadsheet and Optivo builds the schedule for you.
You can cancel, upgrade, or downgrade anytime — no penalties.
Support
We accept all major credit cards, debit cards, and (for Max accounts) invoicing via bank transfer.
Annual plans can also be paid via invoice upon request.
No.
Everything you see in the plan is exactly what you get.
Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.
Your data and settings stay intact no matter the tier.
Email alex@joinoptivo.com you'll usually hear back within a few hours on weekdays. Annual customers get priority response times.Inside the app you’ll find fast chat support available 7 days a week.
We genuinely care about feedback — good and bad.
If something feels off, slow, or confusing, tell us.
We respond to every message, and many new features come directly from user suggestions.
9.9%+ uptime, daily backups, and active monitoring. If something goes wrong, we'll usually know before you do.
Subscription & Billing
Yes — case studies are on our homepage. Happy to connect you with a current customer if you want to hear it firsthand before signing up.
Send us a message, we would love to make a new custom feature.
Pricing scales per seat. Invite or remove team members anytime and your bill adjusts automatically on the next cycle. Annual contracts available for procurement-heavy teams. For 100+ we can work out custom pricing.
We'll retry a few times and email you. Your account stays active during the grace period so your team isn't interrupted.We’ll retry your payment several times and notify you inside the app and via email.
Yes — annual plans come with a built-in discount. Switch anytime to save.
Yes. Reach out and we'll work with you on pricing.
