Support & Help Center

If you need help, email us and we’ll respond as quickly as possible.

Email: Alex@joinoptivo.onmicrosoft.com

Support Hours

Monday–Friday: 9:00 AM – 7:00 PM (ET)

First Response SLA

• Critical (P0): 1 hour (24×7)
• High (P1): 4 business hours
• Normal (P2): 1 business day
• Low (P3): 2 business days

First response = acknowledgment + next steps.